Help Desk
Live Updates
Clearcast Website
Help Desk
Live Updates
Clearcast Website
New to Clearcast
What is Clearcast?
Welcome to Clearcast
Ad Clearance Process Overview
In-Depth Guide to Ad Clearance
The Library Registration
New Business
Contact Us
The Library
Want to Ensure Your Ad is Broadcast-Ready?
Introduction to Clearance in the Library
The Library Glossary
Clearance View
Current Assignee
File Extension Tool
NEW - What is 'Assignment' in The Library?
NEW Clearcast Library Statuses
NEW How do I find my submissions?
Quality Check Processes (QC)
QC Steps, Failures & Templates
AD Audio Layout and QC
Safe Areas Guidance
Interlacing Visual Issue
Vidchecker QC Failure - Chroma/Luma Levels
Vidchecker QC Failure - Audio Loudness (R128)
Vidchecker QC Template
Intentionally Quiet QC Template
Clearance Help
Need Help Submitting Your Script & Substantiation?
Clearance
Service Levels (SLAs) for Clearing Ads
Clock Number - What/How/Adding
Longform Teleshopping Ad Clearance
TV Channels We Clear For
Duplication of clocks
Online Forms & Templates
Our Consultants
Consultants - Cleaning Products
Consultants - Dentistry
Consultants - Dermatology
Consultants - Exercise & Fitness
Consultants - Financial
Consultants - General Medicine
Consultants - Motoring
Consultants - Nutrition
Consultants - Sports Equipment
Consultants - Statistics
Consultants - Vacuum Cleaners
Consultants - Veterinary
Copy Advice
Timing Restrictions
Handling viewer complaints
Notes of Guidance
NOG 1. Compliance
NOG 2. Recognition of Advertising
NOG 3. Misleading Advertising
NOG 4. Harm and Offence
NOG 5. Children
NOG 6. Privacy
NOG 7. Political and Controversial Matters
NOG 8. Distance Selling
NOG 9. Environmental Claims
NOG 10. Prohibited Categories
NOG 11. Medicines, Medical Devices, Treatments and Health
NOG 12. Weight Control and Slimming
NOG 13. Food, Food Supplements and Associated Health or Nutrition Claims
NOG. 14. Financial services, products & investments
NOG 15. Faith, religion and equivalent systems of belief
NOG 16. Charities
NOG 17. Gambling
NOG 18. Lotteries
NOG 19. Alcohol
NOG 20. Motoring
NOG 21. Betting Tipsters
NOG 22. Premium Rate Telephone Services
NOG 23. Telecommunications-based sexual entertainment services
NOG 24. Homeworking scheme
NOG 25. Instructional courses
NOG 26. Services Offering Individual Advice on Consumer or Personal Problems
NOG 27. Introduction and dating services
NOG 28. Competitions
NOG 29. Private Investigations agencies
NOG 30. Pornography
NOG 31. Other Categories of Radio Advertisements That Require Central Copy Clearance
NOG 32. Scheduling
NOG 33. Electronic Cigarettes
NOG Appendix 1
NOG Appendix 2
NOG Appendix 3
NOG Appendix 4
Media & Attribution
Ad Attribution Service
Attribution File Specifications
CARIA
About CARIA
Tech Help
Clearcast’s Remote Support Tool – Team Viewer
File Specifications
Supers and Flashing
Want to Ensure Your Ad Passes Supers & Flashing?
Flashing
Flash Checklist (PSE)
Super-imposed Text
Legal Supers - Our Helpful Tools
Duration Of Hold Calculator
Font Types and Size Advice
Legal Supers Text Size
Delivery
Delivery with The Library
Delivery Ordering Process
Destinations - Channels We Send To (SHORT-FORM)
Destinations - Channels We Send To (LONG-FORM)
Proof of Delivery
Delivery Statuses
New Destination Request
Subtitling
Subtitling Through Clearcast
Clearcast Subtitling Style Guidance for TV Ads
Understanding Subtitling Options in The Library
Helpful Services
Premium Services
Copy Development
Copy Development
Pitch and Research Review
On-Set Guidance
Clearcast Out-Of-Hours
Meet Our Consultants
Fast Track
Fast Track
Fast Track 2-Hour TVC
Post-Production
Post-Production Services (Edit-to-Clear)
TV Admin
TV Admin
Delivery
Delivery
Subtitling
Subtitling
Training
Training
FAQ and User Guides
Want to ask us something?
Clearance FAQs
Clearance FAQs
Clearance in The Library FAQs
The Library FAQs
The Library General FAQs
How Do I Create a Clock Number and Slate?
Using Auto-Ingest on The Library - for MAC
Using Auto-Ingest on The Library - on PC
How do I Notify my Uploaders via The Library
What Should I Name my Campaign?
How to Fast Track your Clocked Ad
What does the QC statuses mean?
How do I Use an MFA for The Library?
How Long Should it Take to Upload My Video?
What Metadata for a TVC Does The Library Need?
Can I Create Parent and Child Files in The Library?
What Does 'Intentionally Quiet' Mean?
What is Audio Description?
The Library Out-of-Hours Service
Library Users - Terms and Conditions
Clearcast Delivery FAQs
How Can I Create and Submit a Distribution Order?
How Can I Check if my Content Has Been Delivered & When Delivery Was Completed?
Clearcast Subtitling FAQs
How Does Subtitling for Accessibility Reporting Work?
Clearcast Training FAQs
Training FAQs
The Library User Guides
The Library User Guides
Library Walkthrough Videos
Technical Specifications
The Library - Full Technical Spec Download
The Library - Timing of a Commercial
NEW Library Rough Cut spec
The Library - Clock Slate
Ad Pause Specs - Full Technical Spec
Export Guides
The Library - ProRes 422 HQ Export Guide - Adobe Media Encoder
The Library - AVC-Intra Class 100 Spec - Adobe Media Encoder
The Library - XDCAM50 Export Guide - Adobe Media Encoder
The Library - DNxHD Export Guide - Adobe Media Encoder
Legal
Maintenance & Support Services
The Clearcast Library - Terms & Conditions
Consultants - Veterinary
Marge Chandler
How to book a session
