Our office hours are Monday-Friday, 9am-6pm. If you need to speak to a member of our copy clearance team, please remember they take part in a daily ad viewing meeting that usually runs from around 10am-12pm – so it might be hard to reach them during this time.
4 Roger Street
2nd & 3rd Floor
London
WC1N 2JX
Company Number: 6290241
For reception, call:
What to do if your usual contact is away?
If your Executive is away their work will be covered either by one of our cover team or by another member of staff.
You can find out who will be covering after around 10.30am by emailing us clearcast_cover@clearcast.co.uk.
If you need technical assistance with CopyCentral, The Library, or anything else, please visit help.clearcast.co.uk, email help@clearcast.co.uk or call 020 7339 4780.
Answers to many common queries can be found by searching our help desk, which covers everything from how the clearance process works to our Notes of Guidance on the BCAP code.
Our office hours are Monday-Friday, 9:30am-5:30pm.
If you need to speak to a member of our copy clearance team, please note that all copy clearance staff take part in a daily meeting. This usually runs from around 10am-12pm. It may be hard to reach them during this time.
What to do if your usual contact is away
If your Executive is away their work will be covered either by one of our cover team or by another member of staff. You can find out who will be covering after around 10.30am by emailing us.
For reception call 020 7339 4700 between 9am and 6pm.
If you're an Agency, you can find direct dial numbers for your Clearcast contact in their email signature. It might also help you to know we follow the format firstname.surname@clearcast.co.uk.
Telephone calls to and from Clearcast may be recorded for training and monitoring purposes. When you dial in, you’ll hear a recorded message reminding you of this.
If you want to complain about an advert you’ve seen on TV, please contact the Advertising Standards Authority (ASA) who have the authority to investigate adverts. When they receive complaints they decide whether they merit further investigation and, in the case of TV ads, will contact us to hear our rationale for why we cleared them. The ASA will then adjudicate on the complaints and publish their decision along with a summary of submissions they have received from the relevant advertiser and Clearcast.
We work for and on behalf of the UK broadcasters and much of the information that informs our decisions is submitted on confidentially. As a result, we're unable to discuss ad clearance decisions and complaints with the public. However, if you are a consumer/member of the public and would like to get in touch, please email consumer@clearcast.co.uk.
Email us at press.enquiries@clearcast.co.uk.
You can find it here.
