If you are experiencing issues receiving notifications from either the Library or CopyCentral, it could be because of the following:
- You have registered on the Library with a different email address than the one you had on CopyCentral - This means you would receive Library notifications, but no CopyCentral notifications when you submit a material for clearance. Instead, the system will select the next available super user to receive notifications for that material. In order to fix this, please email firstname.lastname@example.org as we will need to update your CopyCentral user to ensure it mirrors your Library user.
- Your email server is marking the emails as junk/spam - Please check your junk folder for emails and if they are still not there contact your IT department to whitelist our domains - '@copycentral.co.uk' and '@clearcast.co.uk'.